We take pride in ensuring you get the best quality from our product. Should you experience a sudden change of thought from your purchase, follow through our Exchange Policy options accordingly:
- Exchange can be done at our Khatam Boutiques or booths (10AM – 10PM)
- Khatam, The Curve, Damansara.
- Khatam, Angsana Mall, JB
- The Curve, Damansara (Ground Floor, in front of Levi's, near the Concierge)
- Angsana Mall, Johor Bahru (Level 2, in front of the Stage, near the Escalator)
- Exchange can be done at our Khatam HQ, Shah Alam
Waze: Khatam Festive Apparel
Address: 39-1, Ken Rimba Commercial Centre, Jalan Lengkuas B16/B, Ken Rimba 40200 Shah Alam, Selangor, Malaysia.
- Exchange can be done via Postage
Click this LINK
If you have any questions to inquire, do not hesitate to reach us out at firstname.lastname@example.org
TERMS AND CONDITIONS
Kindly read through thoroughly our terms and conditions before proceeding with the Return and Exchange request.
- Cash refund is strictly not available.
- Item(s) must be exchanged or returned within 7 (seven) working days from date of received enclosed with (i) original receipt, (ii) attached original tags and (iii) any related accessories included.
- Item(s) must be exchanged or returned in original condition – unworn, unwashed and with original attached tags. Request will NOT be accepted if these conditions are not fulfilled.
- All requests of exchange or return are subject to stocks availability.
- Khatam does not serve Reservation basis.
- Applicable for purchases made in Malaysia and Overseas.
- Customers must bear the postage fees.
- Khatam reserves the right to refuse your request if any of the above is not followed and fulfilled.