Exchange & Return Policy

EXCHANGE POLICY

We take pride in ensuring you get the best quality from our product. Should you experience a change of thought from your purchase, follow through Khatam Exchange Policy steps accordingly:

1.    Cash refund is strictly not available.
2.    Item(s) must be exchanged or returned within 7 (seven) working days from date of purchase enclosed with (i) original receipt, (ii) attached original tags and (iii) any related accessories included.
3.    Item(s) must be exchanged or returned in original condition – unworn, unwashed and with original attached tags.
4.    All requests of exchange or return are subject to stocks availability.
5.    Applicable for purchases made in Malaysia and Overseas.
6.    Customers must bear the postage fees to and from Khatam for the parcel(s) to be arrived and delivered safely. 
7.    Khatam reserves the right to refuse your request if any of the above is not followed and fulfilled. 

Kindly return your purchase to the following address:
Khatam Festive Apparel Sdn Bhd 39-1, Ken Rimba Commercial Centre, Jalan Lengkuas B16/B, Ken Rimba 40200 Shah Alam, Selangor, Malaysia. 

If you have further questions or doubts, please reach us at customerservice@khatam.com.my